Seller and contact
This store is operated by Nigel Edwards, trading as Nigel The Caravan Man.
Email: nigeledwards1965@gmail.com
Business and returns address:
Unity Beach Holiday Park
Coast Road, Brean Sands
Burnham-on-Sea, Somerset
TA8 2RB
United Kingdom
Made to order
The core Nigel The Caravan Man merchandise range is produced on demand in the UK through Inkthreadable. This means an item is produced after an order is received rather than being held as finished stock.
Made-to-order production does not, by itself, remove the cancellation rights that apply to standard, non-personalised online purchases. A different exception can apply to goods that are genuinely personalised or made to a customer's individual specification.
Production and dispatch
Production is normally expected to take around 3–5 working days before dispatch. This is an estimate and not a guaranteed dispatch time. Carrier delivery time is additional. The delivery methods, prices and estimates available for the order are shown at checkout.
Where tracking is supplied for the chosen delivery service, tracking details will be passed to the customer after dispatch.
Changing your mind
For standard, non-personalised goods bought online, UK customers normally have 14 days from receiving the goods to tell the seller that they wish to cancel. After giving notice of cancellation, the customer normally has a further 14 days to send the goods back.
You may inspect an item as you reasonably would in a shop. If handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods and reduces their value, an appropriate deduction may be made where the law allows.
Where the statutory cancellation right applies, the refund includes the price paid for the returned goods and the cost of the least expensive standard outbound delivery option offered for the order. Extra cost chosen for an enhanced delivery service is not necessarily refundable. Unless the seller agrees otherwise or the goods are faulty, the customer may be responsible for the direct cost of returning a change-of-mind return, provided this has been disclosed before purchase.
Faulty, damaged, incorrect or misdescribed goods
If an item arrives faulty, damaged, incorrect or not as described, contact Nigel as soon as practical with the order details and photographs where useful. These cases are handled under the customer's statutory rights and are separate from the change-of-mind cancellation process.
Unavailable variants or fulfilment problems
Supplier availability of particular garments, colours and sizes can change. If a purchased item cannot be fulfilled as ordered, the customer will be contacted and an appropriate replacement, cancellation or refund option will be offered rather than silently substituting a different product.
Delivery problems
If an order has not arrived within the stated or agreed delivery period, contact Nigel so the shipment can be investigated. Nothing in this policy limits the customer's statutory rights relating to late or failed delivery.
How to start a return
Email nigeledwards1965@gmail.com with the order number, the item being returned and the reason for the return. Returns should be sent only after receiving return instructions.
Refund timing
Eligible refunds will be processed using the original payment method unless another lawful arrangement is agreed. The timing can depend on the type of refund and when returned goods are received or evidence of return is supplied.
Your statutory rights
This policy is intended to sit alongside, not replace or restrict, rights provided by UK consumer law.